Terms of service
Welcome to Homy by Nahal. By accessing our website and purchasing our products, you agree to follow these Terms of Service. Please read these terms carefully before using our website.
1. General Terms
By using our website, you confirm that you are legally capable of entering into an agreement and agree to use our website only for lawful purposes.
Homy by Nahal reserves the right to update, modify, or discontinue any product, service, or website feature at any time without prior notice.
2. Handmade Products
All products offered by Homy by Nahal are handmade with care.
Due to the handmade nature of our vases:
- Slight differences in colour, texture, shape, or finish may occur.
- These natural variations are not considered defects.
- Each piece is unique and reflects its handmade character.
3. Product Information
We make every effort to display accurate product images, descriptions, dimensions, and colours.
However, colours may appear slightly different depending on your device screen settings.
Customers are responsible for reviewing product details before placing an order.
4. Custom Orders
For personalized products:
- Customers must provide accurate customization details.
- A 50% advance payment is required to confirm custom orders.
- Production will begin after advance payment confirmation.
- Custom orders cannot be cancelled, returned, or exchanged once production has started.
Any changes requested after production begins may not be possible.
5. Payments
We accept payments through the available payment methods displayed on our website.
For custom orders:
- 50% advance payment is required before production.
- Remaining payment must be completed before delivery.
Orders will only be processed after successful payment confirmation.
6. Order Processing & Delivery
Processing times may vary depending on product availability and customization requirements.
Customers are responsible for providing accurate delivery information. Homy by Nahal is not responsible for delays caused by incorrect addresses or unavailable recipients.
7. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers are advised to review our Return & Refund Policy before purchasing.
8. Intellectual Property
All website content, including:
- Brand name
- Logo
- Product images
- Designs
- Text and graphics
belongs to Homy by Nahal and may not be copied, reproduced, or used without permission.
9. Limitation of Liability
Homy by Nahal is not responsible for:
- Misuse of products
- Damage caused after delivery due to improper handling
- Delays caused by third-party delivery services
Our responsibility is limited to providing products according to confirmed orders.
10. Website Usage
You agree not to:
- Use the website for illegal purposes
- Attempt to damage or interfere with website operations
- Copy or misuse website content
11. Changes to Terms
We reserve the right to update these Terms of Service at any time. Updated terms will be published on this page.